General Questions

Do your products come with a warranty?

Yes. All Ractiveone products come with a 1-year warranty covering manufacturing defects as well as damage occurring under normal use.

Damage caused by improper use, incorrect handling, or intentional damage is excluded from the warranty.

Where can I find instructions/guides?

You can access the instructions via the QR code included with your order.

How does a claim work if something is defective? Do I need photos/videos?

Yes. Please take clear photos and (if possible) a short video of the defect so we can review your case quickly.

Then contact our customer service team with your order number and the media files.

Which payment methods do you offer?

We accept payments via the following methods, among others:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Google Pay
  • Klarna

We intentionally work with established and secure payment providers to ensure a reliable and protected checkout experience. The available payment options will be displayed automatically during checkout.

Why should I trust you?

Ractiveone is already used by thousands of customers. An important trust factor is our certified reviews, which you can find directly on our product pages.

In addition, we rely on established, secure payment providers and accessible customer service in case you have any questions before or after your purchase.

Still have questions?

Couldn’t find the answer to your question? Feel free to contact us — we’re happy to help!